We do not have sales on our products. We do, from time to time, host SAMPLE SALES on products that will not enter the regular store (more on this below). You can be sure that the price you pay is the value we’ve set on the time, energy, and love it takes to handmake each item.
LEATHER
Leather is a natural material and may exhibit variances in shading, color, and texture. Any such variations are natural attributes and are not considered defects.
RETURNS
To begin the return process, please email us returns@freshlygiven.com with your item name for additional shipping instructions.
We value quality over quantity here at Freshly Given. If you are not pleased with your purchase, you may return the order postmarked within 7 calendar days of receipt for credit or refund, not including the shipping charges. Items will only be accepted in their original condition with tags attached. We highly reccomend you ship packages back to us with delivery confirmation as we cannot guarantee shipments to us will not be loss. Please allow 1 week from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed.
EXCHANGES
To begin the exchange process, please email us returns@freshlygiven.com with your item name for additional shipping instructions.
We gladly accept request for exchanges of purchases within 15 days of its delivery date. Once we recieve your initial email, we will send you a link for the new item, so that you can order the item you want. This will ensure the item is available. We ask that you ship your purchase back to us in its orginal condition. Once we recieve your return, we will refund the cost of the returned item minus shipping.
SAMPLE SALES
All sample sale items are final sale and cannot be returned or exchanged.
Sample Sale items are sold as is. Please note these items have been used as props for photo shoots, and/or beginning iterations of the final product. We do assure you they are wearable.
SHIPPING
Currenly all Freshly Given products are handmade. We will send your item within 5 business days unless otherwise noted on individual product pages. Domestic shipping takes 4-7 business days from when the item is shipped from us. International shipping times vary depending on customs.
Shipping rates change depending on the weight of the total amount of items. We do our best to offer low cost shipping domestically and internationally. All shipping will be sent via USPS Priority or USPS International Express Mail with tracking.
PRIVACY
Freshly Given secures your personal information from unauthorized access, use or disclosure. Freshly Given does not sell, rent or lease your personal information to other third party companies.
WHOLESALE
For wholesale inquiries, please email charles {at} freshlygiven.com